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Creating a Support Request

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Creating support requests in HelpDesk+ for Teams can be done through various methods. Here's a step-by-step guide on how to initiate a support request using different approaches:


Use the Create Request message action

  1. From any chat, select a message you want to turn into a support request.

  2. Click image-20240228-201521.png.

  3. Select Create Request. You may need to click More Actions > at the bottom.

a screenshot from Microsoft Teams showing the Create Request option for HelpDesk

Chat with the Bot

  1. Go to the HelpDesk+ channel in Teams.

  2. Enter create request and send it.

  3. Select from the suggested support requests or select Not seeing the ticket you need?.

image-20240228-201910.png

Use the Create Request button in the header

From the HelpDesk+ channel in Teams, click Create a Request in the header. You may need to click the 4 more drop-down to access this option.

image-20240228-203411.png

Use the Create Request option from the message field

  1. Clickimage-20240229-151800.pngbelow the message field in Teams.

  2. Click HelpDesk+.

  3. Click Create Request.

Alternatively, you can search for a support request type or just type support and select from the options presented.

image-20240228-214607.pngimage-20240228-214626.png
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