Creating support requests in HelpDesk+ for Teams can be done through various methods. Here's a step-by-step guide on how to initiate a support request using different approaches:
Create request through message action
Create a request through chatting with bot directly
Create request through compose action
Create request through issue type card
Create request through personal bot chat tab
Create a request button on personal bot "My Requests" tab
Create a request channel tab
Message Action
In the Chat or Channel select a message you want to turn into a support request
Select the three dots button
Click on the "Create Request" button
Create a Support Request by simply chatting with the bot
Navigate to the chat icon
Type "create request"
Select from the following suggested support requests or select "Not seeing the ticket you need?"
Compose Action
Navigate to the chat
Click on the three dots button located below the message input field
Select the HelpDesk+ Icon
Select the “create request” button
Issue Type card
Navigate to the chat
Click on the three dots button located below the message input field
Click on the Helpdesk+ Icon
Search for specific issue type or write “support”
Once the correct issue type is displayed, click on the issue type card
Fill out the required fields and then click “submit”
Create a Request - Personal Bot Chat Tab
Navigate to the chat where you want to initiate the support request
Click on the Create a Request button at the top of the application
Complete the necessary fields
Click on the Create button
Create a Request - Personal Bot "My Requests" Tab
Navigate to the chat
Click the My Requests tab at the top of the application
Click on the "Create Request" button
Fill out the required fields
Click the submit button
Create a Request in Channel Tab
Navigate to the channel where you want to create your request
Select the + icon at the top of the application
Select Helpdesk+
Note: You must be an admin to create requests in the channel tab