This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here.
Canned Responses Pro is all about saving you time and effort when crafting consistent, helpful responses to your customers. Now, you can take your efficiency even further with our seamless integration with HelpDesk+.
What is HelpDesk+?
HelpDesk+ is a powerful two-way Slack and JSM integration with an AI-powered chatbot for your help desk. It gives end users the ability to request support directly from Slack to improve customer satisfaction (CSAT). Support agents can also easily transition, assign, and comment on tickets that are stored in your JSM portal directly from Slack. This saves an estimated 2 hours per agent each week which equates to a huge cost saving each year.
How does it work with Canned Responses?
This integration is off by default. To enable the integration, go to HELPDESK+ Settings from the sidebar, navigate to Plugins, and check the box next to Show Canned Responses (Jira Cloud only).
Requirements and Configuration
This integration feature is available for Jira Service Management for Jira Cloud. To use this feature, you must have both HelpDesk+ and Canned Responses Pro Templates for Jira installed in your Jira instance.
Once both apps are installed and the Canned Responses integration is enabled, agents will see Canned Responses Pro templates will appear on the “Add a comment” screen. Once the agent selects a template, the comment box will be automatically populated. Then, the agent can submit the message as usual.
At this moment, the Insights feature of Canned Responses Pro do not track or count the canned responses that are used through this integration.
Want to learn more?
Check out the HelpDesk+ documentation.
Install HelpDesk+ from the Atlassian Marketplace.