You can have Chat for JSM and Microsoft Teams bi-directional synchronization if your Jira instance is connected to Microsoft Teams.
Jira Service Management works with Microsoft Teams through an app called Atlassian Assist.
JSM and Microsoft Teams integration via Atlassian Assist
Learn what chat in Jira Service management is and follow the steps to set up chat in Microsoft Teams.
Slack integration via HelpDesk+
Learn how to connect your Slack and JSM user accounts with HelpDesk+.
Find out how to work with support requests in Slack.
Chat for JSM
No additional configuration in Chat for JSM is required. As soon as you connect your JSM instance with Slack, you will be able to:
✅ 1. Manage tickets initiated via Slack on the Chat Dashboard in Jira
On the Chat Dashboard page, ensure your JQL filter includes all necessary issues and the setting “Allow customer to reply in the chat widget” is checked for the conversation.
✅ 2. Manage tickets initiated in the Chat Widget on the portal or your website in Slack.
Enjoy the integration and feel free to share your feedback with us!