Get SLA data from specific Jira issues using REST API

This page is for the Cloud Environment.

This article explains how to get SLA data from a specific issue.

Requirements

Get SLA data from Jira Issues in Cloud.
Get the issue where SLA is broken.
Get the relevant date when the following:
- SLA started
- SLA paused
- SLA resumed
- SLA finished

Following are the steps to get the SLA Data using REST API functions.

STEPS:

Use the REST API function below for a specific issue and SLA.

https://tts.snapbytesapps.com/api/issue-sla/{issueId}/sla/{slaId}

Choose which data to retrieve based on the above Rest API Call’s response:

Elapsed duration
Remaining duration
Overdue duration
Paused duration
Start date
Target date (deadline)
End date and etc

{
  "issueId": "10091",
  "slaId": "38",
  "slaName": "Time to Response",
  "slaValueAsDurationString": "1h",
  "workingCalendarName": "7x24",
  "slaValueType": "SLA_VALUE",
  "slaStartType": {},
  "slaTargetType": {},
  "percentageThreshold": 80,
  "slaStatus": "STILL",
  "slaValue": 3600000,
  "startDate": 1647419947000,
  "endDate": null,
  "deadline": 1647423547000,
  "elapsedDuration": 235087,
  "remainingDuration": 3364913,
  "overdueDuration": 0,
  "pausedDuration": 0,
  "elapsedPercentage": 7,
  "isStarted": true,
  "isPaused": false,
  "isFinished": false,
  "inNonWorkingHours": false,
  "inNonWorkingDays": false,
  "lastStatusDate": 1647420182087,
  "calendarId": "7x24",
  "workingDuration": 235087,
  "slaValueForFixedDurations": null
}

We do not keep the results value directly in the result of the REST API calls.

If SLA is met:
endDate will not equal to “null“ and the remaining duration will be greater than “0”.

If SLA is breached:
The remaining duration will be equal to “0”.

If SLA is in progress:
endDate will equal to “null“ and the remaining duration will be greater than “0”.