Creating an SLA Detail Report

SLA Details Report allows you to see all of your detailed issues and SLA information on a single page.

With SLA Detail Report, you can display:

Issue
SLA Name
SLA Indicator
SLA Status
Issue Type
Summary
Priority
Reporter
Assignee
Status
Start Time
Deadline
End Time
Working Duration
Remaining Duration
Paused Duration

To create an SLA Detail Report:

1. Go to SLA Reports.

2. Click Report Type and select SLA Detail Report.

3. Select Filter Type to limit the scope of your issues by utilizing either Project, JQL, or Issue Filters.

4. Select the SLAs you want to generate the report for. Keep in mind that the menu displays all of your SLAs, both enabled and disabled. Leave blank to include them all.

5. Customize the report to your needs by selecting ➕ More, Format, and/or adding Columns.

6. Click Generate to create your SLA Detail Report.

7. Tada! 🎉 Your report should look something like this:

Take a look at another example, this time filtered with JQL:

Keep in mind that Deadline means Target Date while Working Duration equals Elapsed Duration.

🤔 What are the other SLA report options?

Create an SLA Summary Report

Create an SLA Durations Report