You may need to create the same SLA reports from time to time. So, instead of configuring them again each time, Time to SLA enables you to save the configuration and re-use it whenever you need to.

How to Save a Configuration

1. Go to SLA Report.

2. Create a report. If you don’t know how, click here.

3. Create a Configuration Name.

4. Click Save.

How to Create an SLA Report from a Saved Configuration

1. Go to SLA Report.

2. Select a saved configuration from the Saved Configurations menu.

3. Click Get Report.

4. The report will now be displayed.

How to Update a Configuration

1. Go to SLA Report.

2. From the Saved Configurations menu, select the configuration that you want to update.

3. The report configuration fields will be filled with the selected configuration values.

4. Repeat the steps described in the Create an SLA Report page for the fields that you want to update.

5. Click Update.