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Intro to Time to SLA for Jira

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Welcome to Time to SLA for Jira!

Time to SLA is the #1 all-in-one service-level agreement (SLA) tracking app for all Atlassian Jira applications. More than 2,300 customers in 70+ countries trust Time to SLA to manage their SLA contracts.

About Time to SLA:

Define your SLA

Define SLA contract conditions based on Jira issue statuses, date fields, or comments. Set a goal using a negotiation date field, fixed duration, or dynamic duration. Narrow down the scope with JQL functions.

Monitor your SLA

As soon as your SLA is in progress, the panel will be visible. Check the color to see the status and use the real-time countdown timer. You can also add colored fields to issues for more information.

Generate SLA reports and add gadgets

Select relevant fields and the app’s JQL functions to generate custom SLA reports quickly. Export your reports to Excel with just one click. You can also add gadgets to your dashboard for live data updates.

  • Customizable calendars

  • Reports and gadgets

  • REST services

  • Available on all Jira applications

  • Recalculates SLA information on all of your existing issues

  • Different SLA calculation methods

  • Custom fields

  • JQL functions

  • Customer portals

  • Notifiers

  • Color-coded SLA Panels

Navigate the Documentation

This documentation will walk you through everything you need to know about using Time to SLA for Jira.

Each section (listed in the sidebar) includes simple steps, tips, examples, and even helpful checkboxes that will transform you into a Time to SLA champion in no time.

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