Mute SLA Notifications

Time to SLA allows you to mute email notifications set by the SLA notifier. You can mute notifications either by selecting issues or SLAs. You can also select both options.

Mute Notifications

You can mute notifications in the issue view by following the steps below:

1. Click Mute SLA button under the Time to SLA menu.
   

   

2. Select Mute Duration to select how long you want to mute notifications for. You can mute notifications until they are manually unmuted by your action or choose an end date to unmute automatically.

   1. Until Unmuted
      

      

   2. Custom
      

      

3. You can mute notifications by specifying issues between the following three options:

   1. You can mute all notifications by selecting all issues.
      

      

   2. You can mute notifications by selecting the issue keys.
      

      

       

      1. Only recently viewed issues are listed here. To populate the combo box, you can use the issuekey in issueHistory() order by lastViewed DESC statement, which will filter issues.

      2. You can also add an issue key via Add item button.
         

         

         After the Add item button is clicked, you can select it as an issue key from the combo box.
         

         

   3. You can mute notifications for issues filtered by the JQL statement you entered.

      

4. You can mute notifications by specifying SLAs.

   1. You can mute all notifications by selecting all SLAs.
      

      

   2. You can mute notifications by selecting specific SLAs.
      

      

5. Your mute configurations have been saved after clicking the Done button.
   

   

Unmute Notifications

You can open Unmute Notifications on a page under your profile. You can open it either:

• from the Profile page
  

  

   

• or from the top menu
  

  

• or from the side menu
  

  

   

1. You can unmute by clicking Unmute link in the table.
   

   

    

2. You can unmute multiple configurations by selecting the checkboxes at the beginning of the row and then clicking Unmute Selected button.
   

   

    

3. You can unmute all configurations by clicking the Unmute All button.
   

   

Edit Muted Notification

1. Click Edit link at the end of the row.
   

   

    

2. Fields will be automatically filled.
   

   

    

3. You can edit as you want and save by clicking the Done button.
   

   

    

4. The table will be populated after the saving operation is done.