By default, synchronization from Salesforce to Jira is not automated, unlike synchronizing from Jira to Salesforce. If changes are made to any mapped details in Salesforce to a Jira-linked object, it will need to be manually synchronized and pushed to the linked Jira issue.
An administrator must have already configured a Jira Issue Synchronization button before you are able to do this.
An administrator may also automate synchronization for you. Consult the following guides to automate synchronization:
- Writing Apex Class codes to call for Connector REST APIs
- Connector Synchronize REST API - automating the synchronization process
Guide
The steps below outline this process and use an example of a Salesforce Case.