Before You Begin - A Quick Introduction of Features

Introduction

There are 3 different types of functionality for linking JIRA with Salesforce.com. It is possible to mix and match options to best fit your needs. Which combination you use depends on your needs.

The 3 different options are:

Remote System Reference

Error rendering macro 'excerpt-include' : No link could be created for 'Option 1 - Remote System Reference'.

For more details and an example on when to use this option, consult the Remote System Reference page.

Remote Object Link

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For more details and an example on when to use this option, consult the Remote Object Link page.

Remote Issue Link

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For more details and an example on when to use this option, consult the Remote Issue Link page.

Differences Between Options

The table below summarizes the differences between the options:

	Remote System Reference	Remote Object Links	Remote Issue Links (JIRA 5+ only)
Link to Salesforce.com
Custom display configuration
Configuration required
Workflow custom field features such as validation
Searchable in JIRA
Relationship visibility in Salesforce
Data availability when Salesforce down
Synchronize to/from Salesforce
Comments synchronization
More API calls
Auto-lookup to Salesforce
Associate to multiple links in Salesforce
Associate to multiple Salesforce object types
Synchronize Remote Attachment

Page Contents

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