This article explains how to rename an unlocked custom field using the Power Admin app.
\uD83D\uDCD8 Problem Statement
Even though you unlocked the “Ranking”(used as an example) custom field from the database, you will not be able to rename the same field in Power Admin as it still shows as ‘Locked’.
Error screenshots
The custom field page shows that the Rank custom field is unlocked from the database.
The Power Admin page shows the same Rank custom field as locked.
Environment
Component | Server |
|---|---|
Application | Power Admin |
Database Type | N/A |
Cause
The KB article https://confluence.atlassian.com/jirakb/unlock-a-locked-jira-software-custom-field-779158866.html used to ‘unlock’ the fields suggests changing the managed field in the managedconfigurationitem table from ‘true’ to ‘false’ for the field that needs to be unlocked. However, some applications (including Power Admin) still treat the field as locked since they use the actual access_level specified in another field in the same table.
Solution
To unlock the field to change with Power Admin, follow the steps listed in the KB article (https://confluence.atlassian.com/jirakb/unlock-a-locked-jira-software-custom-field-779158866.html) and change the value of the access_level field to ‘ADMIN’.
Example:UPDATE managedconfigurationitem set ACCESS_LEVEL='ADMIN' where item_id in ('customfieldID');