Summary
Issue History Collector is a Service Desk app that provides an ability to show issue duration by assignees and/or statuses.
Features
This app enables you to show issue duration in a particular status assigned to a user. This enables you to see how much time a user spent on a particular issue, for instance how long John Doe had certain issue in testing or in development. Another option is to look at a particular issue: what users and how long they worked on it.
- Monitor and track issue over different statuses and amount of time spent by users to complete a particular step of a business process. This functionality is available as additional tabs on the issue view page. Jira admin can hide or show them on selected projects.
- Calculated custom field shows how long has a problem was in a particular status. There is also an option to highlight the time if it exceeds specified threshold.
- Reports show "status duration" by user or time spent by user to complete a business process. There are also pie chart reports by "status duration" or "user time", for instance percentages of the overall time that an issue was with the user or in a particular status. These reports enable to select specific reporting time periods and status.