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What is the limit of questions in the survey?

There can be up to 50 questions per survey and up to 2500 characters per answer.

Can I brand my surveys?

HTML is supported in the survey form so you can get creative there. And we're considering to add more features. Let us know at products@cprime.com if you have an idea or request.

Can I see survey information on the ticket without having to click on the panel?

Yep. According to Atlassian there are two options for the panel in the ticket glance display when you open a ticket:

  1. New display hides the panel, and you need to click on it to see the results.
  2. Old display makes the panel visible immediately. To enable this view, add ?oldIssueView=true to your URL. As a result, you will see the information on the ticket age without any additional clicks.

I have created a survey using your plugin, why does the survey not send / email not received?

There could be a few possible reasons for this:

  1. This survey is not yet active. You can activate it in the list of surveys for the project.
  2. The survey recipient is set to Assignee but the ticket is unassigned.

  3. User to whom the survey should be sent opted to not share their email. Due to privacy considerations we cannot and will not send emails to people without their consent. But usually this is not an issue as Jira Admin makes the proper configurations. Check if your email settings are set as Visible to anyone

    There is no possibility to send Surveys to external customers for now (External customers - users who only have access to your JSD portal, but not to your Jira). Currently we're looking for workarounds to not compromise the security.

  4. You don't provide necessary permissions to share the email on the agents or customers.
  5. The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey. 

I have another question, where do I get help?

Yes, let's talk! We'd be happy to help. You can always reach us at products@cprime.com, and we'll get you covered.

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