What is the limit of questions in the survey?
There can be up to 50 questions per survey and up to 2500 characters per answer.
Can I brand my surveys?
HTML is supported in the survey form so you can get creative there. And we're considering to add more features. Let us know at products@cprime.com if you have an idea or request.
Can I see survey information on the ticket without having to click on the panel?
Yep. According to Atlassian there are two options for the panel in the ticket glance display when you open a ticket:
- New display hides the panel, and you need to click on it to see the results.
- Old display makes the panel visible immediately. To enable this view, add ?oldIssueView=true to your URL. As a result, you will see the information on the ticket age without any additional clicks.
I have created a survey using your plugin, why does the survey not send / email not received?
There could be a few possible reasons for this:
- This survey is not yet active. You can activate it in the list of surveys for the project.
The survey recipient is set to Assignee but the ticket is unassigned.
- The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey.
- The 'Send survey once per ticket' option is selected instead of 'Send surveys for all tickets' under Additional conditions in the Conditions tab.
I have another question, where do I get help?
Yes, let's talk! We'd be happy to help. You can always reach us at products@cprime.com, and we'll get you covered.