đź‘‹ Welcome to Assets & Inventory Plugin for Jira!
A powerfully simple Jira asset management tool that brings assets, inventory, and Jira issues together seamlessly. Control the full lifecycle of your Jira assets and inventory in both Jira and Jira Service Management with the Assets & Inventory Plugin.
With Assets & Inventory Plugin (AIP), you can:
Complete asset utilization
Have full control and visibility of the complete lifecycle of your assets. Link issues with your assets, create reports, filter issues with the app’s custom field, and much more!
Handy asset navigator
A user experience that features a cutting-edge UI library with fast index technology, just like Jira. Have full visibility and control over your assets in one handy place.
Full Jira and JSM integration
Fully integrated with Jira Service Management, Jira Service Management Customer Portal, Core, and Software. Link issues with assets and combine this data for detailed analysis.
Here is a quick review of Assets & Inventory Plugin’s main components:
Reusable Templates
CR allows you to create templates using dynamic variables, which are special keywords that will be replaced with proper data (reporter name, issue key, due date, etc.) when the template is used.
You can use templates to respond to customers or leave internal notes in Jira Service Management, as well as in comments or descriptions in Jira Software and Work Management.
The templates can be organized into folders for easier navigation. Advanced visibility permissions let managers make templates available only to the right people.
Automated Actions
Each template can include an individually triggered sequence of actions, so you can automate repetitive tasks and streamline your workflow.
This feature lets you transition issues to a given status, set values within issue fields, and mix and match sequences by adding multiple actions to each template to suit your needs.
You can also leverage the power of Jira Automation. It's possible to trigger particular rules as an automated action through a web request that triggers the automation. This means that, effectively, you can do anything that Jira Automation can as part of your templates.
Signatures
CR allows you to create and manage signature templates that can be customized on three levels: Global, Project, and Personal. This signature can be automatically applied to each response, eliminating the need for users to insert it manually.
Insights
The Insights tab, with its advanced filtering functionality, enables managers to see how their teams are using Canned Responses, providing them with detailed statistics and reports about template usage.
Managers can dig deeper into template statistics to find out how agents communicate. These insights can then be used to promote the most popular Personal templates to Project and Global levels, compare template usage, and declutter the templates list.