Email Issue from Blitz Actions

Problem

In certain situations some users needs to be informed about new issues or changes in the issue fields by the project manager or other users with specific roles in the project. Also, this emails, are not to be automatically send because not all the changes or issues need an email notification.

Our Blitz-Actions plugin offers you a very simple solution to build and send emails to all or certain project members at a click of a button.

This solution presents one of many things that the Simple Issue Language™ and Blitz Action can do.

Solution

In order to solve this issue you will have to use a Blitz Action custom field that builds an email via a template and sends it to its recipients.

Step 1: Create a new Blitz Action Custom Field

The first step consists in creating a new Blitz Action custom filed, as follows:

• Go to Administration page.
• In this page go to the Issue section.
• Here you will find a link named Custom Fields; you should click on it.
• Add a new custom field from the button in the right top of the screen ("Add Custom Field").
• Choose the Blitz Actions Custom Field option and press Next.
• Name this newly created custom field: "Email Issue".
• Choose your applicable issue types and applicable context in order to view the new created custom field only on certain issues and projects - as you desire. By default the custom field is visible in global context.
• Click Finish.

Step 2: Configure your Blitz Action custom field

Configure Email Issue custom field by doing the following:

• Choose the cog icon at right of the screen for your "Email Issue" custom field. This can be done by going to the Custom Fields page.
• Click the Configure link.
• Now we'll need to create a button that will trigger the email sending action.
• Click on the Edit Buttons link. You will find it on the bottom of the page in the section named Buttons.
• Add New Blitz Action by creating a Button Text called: "Send Email". Press the Add button.
• At the end of this operation you'll see 5 links for this button in the right of the screen.
• The first three of them are the SIL scripts that controls it.
• The first script, named Condition Script, contains the condition for the button visibility. The default value is visible, so if you want all the user to see and action this button you can let the default script.
• The second Script, named Screen Script, allows you to determine if the send email action requires additional data and builds a form that the user can fill in.
• The third Script , named Action Script, sends the email you'll want to the specified email addresses.