This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here.
Once you've created a template, it'll be available in the drop-down menu of the Canned Responses section for easy insertion in future issues.
The way the Canned Responses section appears will be different depending on whether you use the companion browser extension or not. The browser extension lets users access and use their predefined templates directly in native Jira fields and on additional Jira screens. Without the extension, the section is located in a separate editor box, above the Activity section.
Without browser extension | With browser extension |
|---|---|
 |  |
Why is there a separate Canned Responses section?
This is a limitation of Jira itself. It allows apps to occupy only certain locations within the interface.
Canned Responses is fully functional without the extension; however, to have Canned Responses available directly in the native Jira comment box, we highly recommend you use the companion browser extension.
Now that we’ve gotten that out of the way, we can focus on using the editor box itself. To insert a template into a ticket, you can use:
a) Search and insert – Click Insert template… to open the drop-down menu, search by typing, and select the template. You can also use Shift+Tab while in the editor to open the drop-down, navigate with arrows, and press Enter to select.
-20230116-230803.gif?version=1&modificationDate=1674523385311&cacheVersion=1&api=v2&width=680&height=352)
b) Quick toolbar – Select a previously starred template to add it with just a single click.
-20230116-230439.gif?version=1&modificationDate=1674523385446&cacheVersion=1&api=v2)
Once you’ve inserted the template into the comment field, you can make any necessary adjustments before sending the message. These templates will speed up the process of answering common questions, greeting customers, requesting more information, or closing a ticket.
All of your templates can be accessed via your Jira project menu’s Canned Responses screen, where you can see, create, edit and remove templates.
Scheduled Comments
The scheduled comment will be sent at the specified time, unless a new comment is added to the issue or the issue has changed status.
You cannot schedule comment with actions.
Please delete all actions and try again.
We are not supporting attachments yet
Please remove attachment from the editor or create feature request.