Skip to end of banner
Go to start of banner

Can't connect to the secure email server

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

Problem

Please check the following steps If you cannot connect to your secured email server.

Solution

Please check the availability of the server after each step.

1) Go to {baseUrl}/admin/sendemailtopage-admin/sendemailtopage-admin.action  and check "imaps"/"pop3s" is setted.
2) Check ports availability from Confluence to the email server and vice versa. Telnet is a suggested tool. Configure your firewall If you faced the issue.
3) Make "cacert" file with added the certificate of the email server by provided Instruction
Then update your setenv script with path to the "cacert" file:

{Confluence Install Directory}\bin\setenv.sh(bat) JVM_SUPPORT_RECOMMENDED_ARGS=-Djavax.net.ssl.trustStore="путь к cacert"

4) Update JDK


If provided steps don't resolve the issue, please go to {baseUrl}/admin/sendemailtopage-admin/sendemailtopage-admin.action "Download Log Files" and open ticket in our Service Desk.


  • No labels