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This page is about Chat for JSM Cloud. Using Server or Data Center? Click here.

WhatsApp is the most widely used direct messaging app ever, and more and more companies, both offline and online, are realizing the need to integrate this channel into their businesses.

Chat for JSM is now fully integrated with WhatsApp to streamline your service desk. By connecting the two, you can receive WhatsApp messages and reply directly from your Jira dashboard in real time.

See the integration in action:

WA Integration Video 2.mp4

To get started:

Step 1: Set up WhatsApp Business on Meta's side

Step 2: Set up the integration with Chat for Jira Service Management

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