Skip to end of banner
Go to start of banner

Release Notes

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 9 Next »

Note: Only public-availability releases are listed below.

2024 Releases

6.4.0

  • Fix a Slack app home tab issue that prevented the Create button from appearing when a service project contained no requests.

  • Fixed an issue that allowed customers to see internal comments in rare cases in DC environments.

6.3.1

  • Security fixes

6.3.0

  • Added the comment screen to customer transitions in Slack

  • Fixed bug with emoji quick create when request screen had no description field

  • Small bug fixes

6.1.0

  • Standardized signature for issues created from Slack

  • Small bug fixes

6.0.0

  • Messages are now correctly synced if a request is created from within a thread in a support channel

  • [Server-only Issue] "Raise on behalf of" field now functions correctly

5.17.11

  • Updated help documentation links to use shortlinks

5.17.0

29 Feb 2024

  • Security fixes

  • HelpDesk+ will now prompt the user that we do not support Canned Response templates that include an attachment

  • When adding a comment from the Home Tab, you will now be able to select whether the comment should be internal or external

5.16.5

  • Auto-create now works with multiline input in Jira Software Projects.

5.16.4

5.16.3

  • Security fixes

2023 Releases

5.16.1

  • Resolved an issue that led customers to see user or bot tokens.

  • Agents can now correctly add internal comments immediately after ticket creation

  • Canned Responses Pro Templates for Jira integration introduced

5.14.0

  • Agents can now add Approvers on the View Issue screen in Slack

  • Updated Agent Channel Configuration Screens for consistency and simplicity

  • Fixed some wording for the “Block Request Creation” feature to more clearly explain the functionality

5.13.8

Ecosystem Change: HelpDesk+ billing has migrated to the Atlassian Marketplace.

  • Enhanced support for long service desk names, and service desk names containing special characters

  • User name is now used instead of User ID when showing comments from users not authenticated with the bot

  • Changing the Jira instance with active support channels no longer swaps the agent and support channel

  • Custom auto-responses can now be deleted within the modal

  • You can now use multiple trigger words for the same auto-response

  • Private channels are now correctly reported as such in the Account Portal

  • Improved display of group names

2022 Releases

5.12.0

  • Added ability when configuring Agent channels to Hide certain items from being shown in Slack

  • You can now configure certain items to not have an Agent channel- instead, the support channel or a DM with the user will be used

  • In the Account Portal you can choose items to only go to Slack if they were created in Slack

  • Loading times reduced when creating an issue from the Application Home tab

  • Creating a new JSD account through the bot in Slack no longer results in an error

  • Auto-create now works as expected for issues with a large summary

  • Users are now automatically authenticated when joining multiple Slack workspaces belonging to the same enterprise grid

  • CSAT Feedback now respects the account portal settings

  • The labels field correctly returns results when configuring a non-default agent channel

  • No labels