Supported custom fields
| Custom Field | Read/Write | SIL Type | Value |
|---|---|---|---|
| Approvals | Read-only | JApproval[] | List of JApproval structures. |
Customer Request Type | Read/Write | string | A composite string containing portal name / request name |
Customer Organizations | Read/Write | string[] | A list of organizations names |
Request Participants | Read/Write | string[] | A list of users that are participants in Service Desk customer portal request |
Satisfaction | Read-only | number | The customer satisfaction rate |
Satisfaction date | Read-only | date | The request feedback date |
SLA CustomField Type | Read-only | JSlaInformation | A JSlaInformation structure |
Examples
// GET
runnerLog("1. Customer Organizations: " + customfield_10204);
runnerLog("2. Request Participants: " + customfield_10202);
runnerLog("3. Customer Request Type: " + customfield_10203);
runnerLog("4. Satisfaction: " + customfield_10011);
runnerLog("5. Satisfaction date: " + customfield_10012);
runnerLog(" 6.Approvals: ");
JApproval[] jApprovals = customfield_10100;
for(JApproval jApproval in jApprovals) {
runnerLog(" Approval issueId: " + jApproval.issueId);
runnerLog(" Approval name: " + jApproval.name);
runnerLog(" Approval decision: " + jApproval.decision);
runnerLog(" Approval createdDate: " + jApproval.createdDate);
runnerLog(" Approval completedDate: " + jApproval.completedDate);
runnerLog(" Approval statusId: " + jApproval.statusId);
runnerLog(" Approval approvers: " + jApproval.approvers);
}
runnerLog(" 7.SLA: ");
JSlaInformation slaInfo = %key%.customfield_10017;
runnerLog("slaInfoName = " + slaInfo.name);
JSlaOngoingCycle slaOC = slaInfo.ongoingCycle;
runnerLog("---ongoingCycle---");
runnerLog("startTime = " + slaOC.startTime);
runnerLog("breachTime = " + slaOC.breachTime);
runnerLog("breached = " + slaOC.breached);
runnerLog("paused = " + slaOC.paused);
runnerLog("withinCalendarHours = " + slaOC.withinCalendarHours);
runnerLog("goalDuration = " + slaOC.goalDuration);
runnerLog("elapsedTime = " + slaOC.elapsedTime);
runnerLog("remainingTime = " + slaOC.remainingTime);
int indexCC = 1;
for(JSlaCompletedCycle slaCC in slaInfo.completedCycles) {
runnerLog("---completedCycle " + indexCC + "---");
runnerLog("startTime = " + slaCC.startTime);
runnerLog("stopTime = " + slaCC.stopTime);
runnerLog("breached = " + slaCC.breached);
runnerLog("goalDuration = " + slaCC.goalDuration);
runnerLog("elapsedTime = " + slaCC.elapsedTime);
runnerLog("remainingTime = " + slaCC.remainingTime);
indexCC = indexCC + 1;
}
//SET
customfield_10204 = "user2_organization"; //Customer Organizations
customfield_10202 = "user"; //Request Participants
customfield_10203 = "real/getithelp"; //Customer Request Type