Some or all functionality not working at all
In rare cases JIRA has difficulties to enable JSU. Usually this can be solved by uninstall/re-install, reset, reload, etc. things.
We recommend to check the following things:
- Manage Add-Ons: is the JSU Plugin enabled... and all modules enabled (except one, which is disabled per default!)?
- Check your log files, serious problems usually leave a stacktrace. Do you see a reference to a class com.googlecode.jsu.*? (to determent which module cannot be loaded)
- Have you tried to remove JSU plugin and reinstall it? (without restarting JIRA)
If reinstallation of the Add-On does not work, try to do it with a restart of JIRA, follow this steps:
- Uninstall JSU
- Stop JIRA
- Delete the following 2 directories $JIRA_HOME/plugins/.bundled-plugins & $JIRA_HOME/plugins/.osgi-plugins (they will be recreated)
- Start JIRA
- Install JSU
Debugging the JSU Plugin
If you want to turn on the 'JSU' debug messages, you may do so as follows:
Temporary (until next JIRA restart):
Log into JIRA as administrator and go to System -> Troubleshooting and Support -> Logging & Profiling. Look for the link "Configure logging level for another package", click on it and enter
com.googlecode.jsu
as Package name and select DEBUG as Logging Level
Permanently:
Add the following lines into the file WEB-INF/classes/log4j.properties:
log4j.category.com.googlecode.jsu = DEBUG, filelog log4j.additivity.com.googlecode.jsu = false
Debug log messages are very detailed. Your log file will grow very quickly, even performance of the whole system can be affected.
For these reasons we recommend to leave the logging only for a very short time on debug log level.