Printing duplicates - Agile Cards

\uD83E\uDD14 Problem

It is possible that duplicates of Jira issues may be printed while using Agile Cards. The main reason for this situation may be related to the printer settings (outside the Agile Cards app).

\uD83C\uDF31 Solution

It is important to check - if duplicates are visible on the print preview or only after printing/saving as PDF. If duplicates are not visible on the print preview, then the issue is not associated with the Agile Cards app.

For example, a similar problem may occur when the "Enable bidirectional support" option is enabled in the printer:

https://answers.microsoft.com/en-us/windows/forum/all/how-to-resolve-any-printer-printing-everything/a3c05092-35ef-4d7c-9bbd-8208d0339ab7

To investigate this issue (based on Google Chrome):

1. Open Chrome menu (3 dots in top-right corner) → More Tools → Developer Tools:

2. Open the “Network“ tab, enable the “Preserve log“ option, and enable recording (you should see a red icon with a square in a circle in the top-left corner)
   

   

3. Choose the “Print Cards“ option in Agile Cards:

4. You should see that each issue is sent one by one (only once) in a separate request. For example, I have 21 issues to print, so I can see 21 requests:

   

5. After that, there is a request that gets all of these issues at once:

   

   

6. And then there is a PUT request where it should look the same:

   
   

7. You can check if there are no duplicates in requests for some reason. If not, then the issue will not be associated with our app.