Enhancer Plugin for Jira was one of the first plugins in Atlassian Marketplace and our aim was simple when developing it, helping others who use Jira and giving them what is missing most. Through the time we added many features to our plugin and we did our best to provide great support to our customers. SLA feature which is one of our most popular features gathered so much interest that we decided to create a dedicated plugin for this feature. Keeping core SLA features in Enhancer we created Time to SLA plugin with many new features and improvements for a complete SLA management. This allowed us to provide a dedicated support & improvement process for customers which SLAs have a critical importance in their business.
It was 2014 when we released Time to SLA plugins and invited our customers to take a step forward in their SLA management. Still we did not removed any SLA features from our Enhancer plugin since we were dedicated to provide a consistent experience to our users who already adapted to those features and have no requirement for more. After five years of this decision now we are at a point where we think that we need to reconsider of the future of this module in Enhancer plugin. There are couple of reasons which makes us believe that keeping and maintaining SLA modules in Enhancer is no more feasible so we decided to remove SLA features from Enhancer Plugin completely after xx.xx.2019.
Since we believe in the importance of clear and transparent communication we would like to share our reasons behind this decision and discuss what we can do to make this migration process as easy as possible for you.
Why we are removing SLA modules from Enhancer Plugin?
What is expecting users who use SLA features from Enhance Plugin?
How you can migrate your SLAs into Time to SLA Plugin?