\uD83E\uDD14 Problem
Due to compatibility issues, mapping the JSM Request type is not supported out-of-the-box with our Connector. However, a viable solution is to establish a custom Jira field to select the Request type. This can trigger a Jira automation to change the correct Request type field.
\uD83D\uDCD8 Instructions
Part 1: Creating a Jira custom field.
We must create a new Jira Select List (single choice) field to select the value upon Jira creation In Salesforce. This Jira custom field must be added to the create and edit screen of the Issue Type. It is optional to add it to the View screen.
In Jira, go to settings > Issues > Custom fields > Create custom field > Select List (single choice) and click next.
In this scenario, the field is labeled as "Request_Type." Please ensure that the options provided correspond precisely to your specified Request Types.
Part 2: Creating the Jira Automation.
Jira Automation will streamline our workflow by automatically updating the Request Type field when we create a Jira issue from Salesforce.
...