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For more information about this issue, please refer to the following documentation: https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/470756120/Unknown+error+Please+contact+your+administrator+message+in+the+Salesforce+Package+Server+version?src=search
Finding the exact IP(s) is useful particulary when connecting Salesforce Sandbox, which may not be listed on the Salesforce IPs/domains.
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It's important to note that this fix should be implemented by the customer's IT team. However, to provide assistance, we can identify the customer's Salesforce IP to whitelist. This will also help verify if the customer has already whitelisted the correct IP. |
\uD83D\uDCD8 Instructions
In Salesforce:
Add https://api.ipify.org to Remote Site settings.
Run the following code snippet in the developer console:
Code Block Http http = new Http(); HttpRequest req = new HttpRequest(); req.setEndpoint('https://api.ipify.org'); req.setMethod('GET'); HttpResponse response = http.send(req); System.debug('STATUS: ' + response.getStatusCode()); System.debug('BODY: ' + response.getBody());
Open the logs and look for
DEBUG:BODY.Whitelist that IP/Check if that IP is in the whitelist.
This process should help identify the customer's Salesforce IP address for whitelisting purposes.
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