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Creating support requests in HelpDesk+ for Teams can be done through various methods. Here's a step-by-step guide on how to initiate a support request using different approaches: |
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Use the Create Request message action
From any chat, select a message you want to turn into a support request.
Click .
Select Create Request. You may need to click More Actions > at the bottom.
Chat with the Bot
Go to the HelpDesk+ channel in Teams.
Enter create request and send it.
Select from the suggested support requests or select Not seeing the ticket you need?
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Use the Create Request button in the header
From the HelpDesk+ channel in Teams, click Create a Request in the header. You may need to click the 4 more drop-down to access this option.
Use the Create Request option from the message field
Clickbelow the message field in Teams.
Click HelpDesk+.
Click Create Request.
Alternatively, you can search for a support request type or just type support and select from the options presented.