For troubleshooting purposes, our support team may request you to reauthorize the connection between both platforms. Additionally, if you need to update the Integration User in Salesforce, this guide will provide useful instructions.
\uD83D\uDCD8 Instructions
In Jira:
Go to Jira > Apps > Salesforce > Connections.
Locate the current connection and click on "Revoke."
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If you need to verify that the Integration User is correct, you can refer to the following documentation for guidance: https://appfire.atlassian.net/wiki/spaces/CSFJIRA/pages/470751361/Determine+the+Salesforce+integration+user?src=search |
\uD83D\uDCCB Related articles
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