params | 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 |
---|
Set up a sandbox
Create a sandbox account to start understanding HelpDesk+ for Slack and validate that it helps solve your use cases.
Contact us and provide your bot ID for a free non-production license.
Create a new workspace or log into an existing sandbox workspace in Slack.
Follow the connection process to connect your bot to Jira (you can use a sandbox Jira).
We recommend using a Service Account as the main authorized user.
Configure the global settings.
Define which service desk you want to use.
Set up the default agent channel.
In Slack, set up a support channel.
Start your testing and validation. Basic test scenarios we recommend running include:
Creating a support request
Responding to support requests as an agent
Integrating with your referred knowledge base (for ticket deferment).