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Overview

HelpDesk+ makes it easy for everyone on your team to get needed the support they need.  

  • Users can connect to existing accounts or create new accounts.

  • We use the user Slack email to find a matching Atlassian user.

  • Atlassian users can be licensed Jira users or Jira Service Management customers.

On this page:

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Getting Started

  1. Login to Slack.

  2. Navigate to the Apps section.

  3. Click on the HelpDesk app.

Helpdesk plus in the app section of Slack

How it works

  1. We compare the user's Slack email to those in Jira and Jira Service Management.

  2. If a match is found, the user is asked to confirm their account.

  3. If no match is found, the user can create a new account.

  4. Users can search for a different email address if needed.

Existing Jira User or Jira Service Desk Customer

If an existing account matches the email address, we prompt the user to confirm their account and proceed.

No Match Found (New Customer)

If no JSD or Jira account matches the email address, the user can create a new account or search based on a different email address. 

After the user clicks the Submit button, a new customer account is registered and connected to the user in Slack.  This user can now submit requests via Slack.