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In this sectionContents:

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About Queues

Queues allow you to display and manage a list of issues in   Rich Filter Results   gadgets. Queues They are ideal for   organizing support requests   (by support agent, service desk, request type, etc.) but also and for managing lists of issues in general.

Queues are based on configurable JQL queries that further filter the issues returned by the rich filter. One or multiple queues can be displayed in a a Rich Filter Results gadget gadget, and each queue can use one or multiple multiple views to  to display its issues. Also, each Each queue also has its own sorting criteria, independent of the other queuesothers.

Here are some of the main features of the queues displayed in in Rich Filter Results gadgets gadgets:

  • Queues are displayed as tabs

     and

    ; users can simply switch between them with one click.

  • Each queue displays, next to its name, the

    count

    number of

    the

    issues it contains. This is useful

    to inform

    for letting users know about the queues that require attention.

  • The queues displayed in the same gadget are independent

    with regard to

    of the current view, page, and sort order.

  • When you switch from one queue to another, the displayed list of issues

    is refreshed, as well as

    and the issue counts of all the queues in the gadget is refreshed.

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Queues' Key Attributes

You can add new and see existing queues and their configuration in the the Queues section  section of your rich filter.

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The The key attributes of  of a queue are:

Attribute

Description

Name

Each queue has

a name which is used

a name used to identify and display the queue. It is required and must be unique among the queues within the rich filter.

JQL filter

Additional JQL query for the queue – it defines the list of issues in the queue. Optionally

use

, an ORDER BY clause to set the default order of the issues in the queue.

Remember, the issues in the queue are already filtered by the base Jira filter, as configured in

the 

the General section

 of

 of the rich filter.

Tip

Since the queue is based on JQL, it can

of course

be cross-project.

Views

The views used to display the issues of the queue

in 

in Rich Filter Results

 gadgets

 gadgets. By default, the queue uses all the views defined in the rich filter (the

option 

option Show all views

 is

 is selected).

The list of views can be customized (by selecting the

option 

option Customize views). You can add, remove, or reorder (by drag and drop) the views to be displayed.

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Adding & Editing Queues

The Queues section  section of your rich filter allows you do to the following operations:

To do the following:

Do this:

Add a new Queue

Click on the Add queuebutton at the top-right of the page.

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Type a name and a JQL query. Click on

the 

the Add queuebutton.

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Select the Views to be used in a Queue

By default, when a queue is created, it is configured to use all the views defined in the rich filter – the option Show all views is selected.

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Optionally, you can choose

, among the views defined in the rich filter,

the exact views to

use for the

display

of

the issues in the queue

– for

among the views defined in the rich filter—for this, you need to select Customize views.

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You can then add, remove, and reorder (using drag

&

-and-drop) the views to apply

for

to the queue. 

Edit a Queue

Click on the

edit

Edit icon at the right of the queue’s name.

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A pop-up appears. You can edit the name and modify the JQL filter of the queue. Click on

the 

the Save queuebutton.

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Delete a Queue

Click on the

delete

Delete icon at the right of the queue’s name.

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Reorder Queues

Click on the

menu

Menu at the right of the queue’s name. Use the

 Move

 Move...

 options

 options to re-position your queue.

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Info

By default, this is the display order of the queues in the Rich Filter Results gadgets.

Copy (duplicate) a Queue

Click on the

menu

Menu at the right of the queue’s name, then click on

the 

the Copy

 option

 option.

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Insert the name of the new queue, change the JQL filter to be used for the new queue, and click

the 

the Copy queuebutton. A new queue with the same views is created.

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Tip

Have a look at the The Check the Rich Filter Results Gadget documentation  documentation page to see how to display queues in dashboards.