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In order to configure these new features, the gadget provides new setting options:

Setting

New options – description

Values

New values based on the Service Management SLA fields are available. For each SLA field, the available options are:

  • Completed – returns only the issues for which the SLA is completed

  • Met – returns the issues for which the SLA is completed and met

  • Breached – return the issues for which the SLA is completed and breached

  • Average – displays the average completion time for the issues that have the SLA completed

In all the cases, only the issues with the SLA completed are considered, and only the last cycle is included in any computation.

Image Modified

Values

The field Satisfaction and custom values based on satisfaction can be used as values. You can display average, min, or max values based on customer satisfaction.