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Rich Filters::Service Management Dashboards is an extension of of the Rich Filters for Jira for Jira Dashboards app. This extension adds functionality specific to Jira Service Management on top of to the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at the Please check the Rich Filters for Jira Dashboards documentation before you proceed. |
This page extends The Rich Filter Smart Gauges Gadget page from the Rich Filters for Jira Dashboards documentation. If you're not sure how the Rich Filter Smart Gauges gadget works, you should check that page first.
Rich Filters::Service Management Dashboards provides provide new options for the Rich Filter Smart Gauges gadget. You can now display gauges based on the SLA %Met or %Breached ratio.
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In order to configure these new features, the gadget provides new setting options:
Setting | New options – description |
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Gauge Filter | Two new options are available for the Gauge Filter (this setting is available only when the Computation mode is Use smart clauses as gauge totals):
In all the cases, only the issues with the SLA completed are |
considered, and only the last cycle is included in any computation. |
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SLA | If the Gauge Filter is SLA %Met or SLA %Breached, then the Values setting is replaced by the SLA setting. The user can select the SLA |
to display gauges. |
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