| Info |
|---|
Rich Filters::Service Management Dashboards is an extension of of the Rich Filters for Jira for Jira Dashboards app. This extension adds functionality specific to Jira Service Management on top of to the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at Please check the Rich Filters for Jira Dashboards documentation before you proceed. |
This page contains information
...
that is more relevant for Jira administrators.
...
The Rich Filters::Service Management Dashboards app adds a special custom field and a JQL function to build the different statistics on SLA fields. Below, we provide more details about these items.
rfSlaIndex custom field
rfSlaIndex is a custom field automatically added by the Rich Filters::Service Management Dashboards app. The field cannot field cannot be edited directly or displayed in issues, navigators, navigator or dashboards – its only purpose is purpose is to index some index some of the SLA-related data in a form which that allows us to build the different SLA statistics very efficiently.
| Note |
|---|
It is for For this reason that , it is very important to reindex your Jira instance (or at least all the Service Management projects) when the Rich Filters::Service Management Dashboards app is installed or upgraded. Otherwise, some of the statistics based on SLA fields might not return correct results. |
...
rfSlaCompleted is a JQL function added by the Rich Filters::Service Management Dashboards app. The function allows us to filter the issues having the last SLA cycle of a given SLA completed during, before, or after a particular moment in time. For example:
| Info | |
|---|---|
| false |
|
This query returns all the issues which have with the 'Time to first response' SLA completed after February 1st1, 2018. Note that the function is used in conjunction with the rfSlaIndex custom field and that it takes into account only the last cycle of the SLA.
This function is useful when filtering the issues that contribute to the computing of SLA-related values in time series or date bar charts based on the SLA's completion date of the SLA. More precisely, when computing values such as SLA Met, Breached, %Met, %Breached, or Average during different time periods, only the issues with the SLA completed during each particular time period are taken into accountconsidered. This function allows us to provide meaningful links which that point to the correct JQL behind each number displayed in the gadgets.