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  1. Go to Project settings in your service project where you manage or want to manage tickets initiated from Chat.

  2. From the sidebar, go to Chat Settingsfor JSM > Chat Widget > Website and click Install.

    4ab0fc69-e9e5-4e45-9c50-a8f2c4d2de81.pngImage Removedimage-20240509-202939.pngImage Added

  3. This will open a pop-up with installation instructions. Copy the installation code to the clipboard.

    Screenshot 2024-04-05 at 10.31.54.png

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As a result of the integration, your customers will be able to raise requests via the Chat Widget on the portal, and your support agent can manage them on the Chat Dashboard.

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Note: Due to technical limitations of Refined sites, customers cannot be automatically logged in to the Chat widget and will need to do so manually or raise the request anonymously. We are working with the Refined team to resolve this issue.

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Enjoy the integration, and feel free to share your feedback with us!