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Summary

You can get Salesforce HTML formatted fields translated to Jira text area fields starting with release versions 2.36.17 of Connector for Salesforce and Jira.

Environment

• Add on version 2.36.17 and above

Resolution

Prerequisites

• Using Connector for Salesforce and Jira version 2.36.17 and above
  

• Using a Salesforce field with Text Area (Rich) type
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• Using Jira field with Paragraph type
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Steps:

1. Set the renderer of this particular Jira field to Wiki Style Renderer

   1. First select the Field Configurations as illustrated below then navigate to Settings area. Click Issues.
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   2. Next set the renderer as shown below.

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1. 1.  Optionally, refer Atlassian’s guide on setting renderer for a particular field.
      
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2. Finally, configure the field mapping as shown in the screenshot below. ( Salesforce field with Text Area (Rich)  type will be labeled differently, as compared to the general Text Area type.)
   
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