| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"975385006470811132","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 975385006470811132 |
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| excerpt | Summary When creating a Jira Issue from the Salesforce Lightning Component or the Visualforce Page, there is a button to allow the user to review the information before creating the ticket. However, even after setting up the fields in the appropriate screen in Jira, those fields are not rendered into the Salesforce component. Environment Jira Cloud Jira Server Jira Data Center Diagnostics Steps The field can be found on the screen by performing the following: Click Create to open the Create Issue screen in your Jira site. Click on the top right corner of the "Create Issue" screen. Select Find your field and type the field name. After finding the field, you will see the following error: Cause The administrator has set up a custom field, but the affected project and issue type are not linked to it. Workaround Not applicable. Resolution In order to allow the users to interact with this field on the screen in Jira (the equivalent of the Salesforce's "Review and Create" screen), the administrator must add the missing project and issue type to the field context: Go to your Jira site. Click the icon > Issues . In the left tab, search for the Fields section > select Custom fields . Search for your field > click on > Contexts and default value . Click Edit Context . Select the affected project and issue type. Select Modify to save changes. |
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