| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"975385006470811132","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 975385006470811132 |
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| excerpt | Summary When trying to access the mapping section of Bindings ( Apps > Salesforce > Bindings > Mappings ), the page seems to be stuck when loading. Environment Jira Cloud Diagnostics Steps Should you face this issue, please do the following: Open the Browser's development window by right clicking and selecting Inspect . Once in the development window, select the Console tab. With the development window open, reproduce the issue. Confirm that you can see an error message which has this text - "Failed to read the 'sessionStorage' property from 'Window': Access is denied for this document": Cause This issue is caused by security settings in your Browser. Specifically, not allowing third-party cookies. Workaround Resolution To resolve this issue, you will need to enable third-party cookies for the Atlassian domain in your browser. Follow these steps for the Chrome browser: At the top right, click and then click Settings . Click on Privacy and Security > Cookies and Site Data . In most browsers, you can whitelist specific sites to access third-party cookies, if you have them blocked. In Chrome scroll down until you see Sites that can always use cookies , then click Add . In the Add a site popup, paste or type in the Atlassian domain - [*.]atlassian.net and make sure the Including third-party cookies option is enabled (checked). Click Add to complete the step. |
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