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Attachments can be synchronized automatically between Jira and Salesforce when an association has been established. The attachments from opposite systems are created as native attachments in the other system, hence, so users do not need to have access to both systems to get the attachments.
In a common typical scenario, this is useful when a support agent in Salesforce would like wants to send screenshots or logs from a Case to developers in Jira. In return, when a fix is ready, a developer in Jira can send an artifact directly into the Salesforce Case. This removes the manual steps in of sharing attachments between the two systems.
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Configure attachments settings
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The admin must turn on the attachment synchronization feature must be turned on by the admin through a Connection setting called Synchronize Attachments.
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For more instructions on accessing and configuring attachments attachment settings for Connections, view Configuring connection settings.
Attachment synchronization
Attachments can be automatically or manually pushed (sent) and pulled (received), automatically or manually.
For more information, refer to:
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