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| excerpt | Add-on: Classic Connector for Salesforce & Jira Question: Related JIRA Issues View shows “There are no associated issues” Answer: Please ensure that there is at least one Remote System Reference associated between Salesforce and JIRA. Have you tried to re-index the JIRA instance? Re-indexing the JIRA instance may help in solving this issue. Please verify that the " Remote System Reference " field of the JIRA issue contains the value that could redirect you to the correct Salesforce.com case. Please verify that the fetch endpoint URL or " Related JIRA Issues " view is using the correct connection ID: Cog Icon Unknown Attachment > Project > Select the project that contains the issue you have created > Project Mappings > Click on the mapping that is associating with the issue's issue type > Expand the Endpoints e.g., for fetch endpoint URL: [DOMAIN]/plugins/servlet/customware/connector/issue/[CONNECTION_ID]/Case/create.action?id={!Case.Id} If you create a JIRA issue using the Create JIRA Issue endpoint button, please verify that the endpoint URL has the same connection ID as the endpoint URL for " Related JIRA Issues " view . Please verify that " Create Issue " step in the JIRA workflow contains a post function named " Re-index an issue to keep indexes in sync with the database. " |
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