| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"971586595470635140","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 971586595470635140 |
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| excerpt | Summary The connection is suddenly not working and when you test the connection, you get the following error message: Failed to establish connection to remote system ; nested exception is: org.xml.sax.SAXException: Invalid element in net.customware.plugins.connector.salesforce.wsdl.partner.fault.UnexpectedErrorFault -upgradeURL Environment JIRA v6.3.x and below with Java 7 (Reached Atlassian EOL ) Salesforce & JIRA Server Connector v5.6.2 and below Diagnostics Steps Test the connection Go to JIRA > Add-ons > Connections > Test Cause This is caused by Salesforce disabling the TLS 1.0 encryption protocol and upgrading to TLS 1.1 or higher. JIRA version 6.3 and below with Java 7 is not compatible with TLS 1.1 and above . Please refer to this link for more information regarding Salesforce disabling TLS 1.0. Workaround Resolution Upgrading your server to at least v7.2 (EOL Date: Aug 23, 2018), use Java 8 and install the latest compatible Salesforce JIRA Connector . Please note that upgrading to Java 8 alone is insufficient. A Jira upgrade to a newer version is also required. Jira v6.3 instance with Java 8 would still be affected by this problem. |
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| fieldGroupKeys | {"5nqk79cypr":["net.customware.confluence.plugin.scaffolding__5nqk79cypr__data_0_zddpncg8qz"]} |
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