| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"470635140","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 470635140 |
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| excerpt | Summary When accessing the Classic Connector's connection section ( Settings → Manage Apps → Connections under "Cloud Connector"), this error message appears: "The required plugin is installed but not yet enabled, please visit the plugin manager to enable the plugin". Environment Classic Connector Jira Server / DC Diagnostics Steps N/A Cause This error message appears when the Classic Connector for Salesforce & Jira Server / DC has been set to "Disabled" in the Manage Apps section of Jira ( Settings → Manage Apps ) Note that the name of the plugin is greyed out, and an Enable button is shown. If the app is enabled, there should be a Disable button instead. Workaround N/A Resolution To resolve this error you will need to enable the app: In Jira, navigate to the Manage Apps setting ( Settings → Manage Apps ) If you notice the ServiceRocket Salesforce.com Connector Plugin has been disabled, go ahead and click on the Enable button. Go to Connections ( Settings → Manage Apps → Connections ). Your connections should now appear as they normally would. |
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