Content Comparison

...

Method	`POST`
URL	`/rest/tts-api/latest/sla`

Sample Result

Code Block
{"success":false,"message":"Failed when saving SLA: All fields cannot be empty"}


{"success":true,"message":"35"}

Origin and target dates are custom fields

Code Block

{ 
    "description":"Description of the SLA definition",
    "workflowName":"Workflow name",
    "slaStartDateField":10900, // date custom field Id
    "slaEndDateField":10901,   // date custom field Id
    "slaValueAsTimeString":"3h",
    "jqlString":"",
    "calendarId":-1, // -1 for 7x24, or calendarId
    "multipleTransition":true,
    "onlyFirstExecution":false
}

Possible Responses

Code Block
{"success":true,"message":"34"}


{"success":false,"message":"Failed when saving SLA: At least slaStartDateField or originStatusId should be provided"}

With negotiation time

Code Block
{


    "description":"Description of the SLA definition",


    "workflowName":"Workflow name",


    "originStatusId":[1],


    "targetStatusId":[6],


    "slaNegotiationDateIssueFieldKey":"duedate",


    "jqlString":"",


    "calendarId":-1, // -1 for 7x24, or calendarId


    "multipleTransition":true,


    "onlyFirstExecution":false

Possible Responses

Code Block
{"success":true,"message":"34"}


{"success":false,"message":"Failed when saving SLA: At least slaStartDateField or originStatusId should be provided"}

With pauses

POST Data

Code Block
{


    "description":"Description of the SLA definition",


    "workflowName":"Workflow name",


    "originStatusId":[1],


    "targetStatusId":[6],


    "slaNegotiationDateIssueFieldKey":"duedate",


    "jqlString":"",


    "calendarId":-1, // -1 for 7x24, or calendarId


    "multipleTransition":true,


    "onlyFirstExecution":false,


    "pauseSlaArray":[1,5]

Possible Responses

Code Block
{"success":true,"message":"34"}


{"success":false,"message":"Failed when saving SLA: At least slaStartDateField or originStatusId should be provided"}

...

5. Bulk saving SLA definitions

Method	`POST`
URL	`/rest/tts-api/latest/sla/bulk`

Sample Result

Code Block
[


  {"success":true,"message":"34"},


  {"success":false,"message":"Failed when saving SLA: At least slaStartDateField or originStatusId should be provided"}

An SLA with negotiation time and another one with the custom origin and target dates

POST Data

Code Block
[


    "description":"Description of the SLA definition",


    "workflowName":"Workflow name",


    "originStatusId":[1],


    "targetStatusId":[6],


    "slaNegotiationDateIssueFieldKey":"duedate",


    "jqlString":"",


    "calendarId":-1, // -1 for 7x24, or calendarId


    "multipleTransition":true,


    "onlyFirstExecution":false

},


    "description":"Description of the SLA definition",


    "workflowName":"Workflow name",


    "slaStartDateField":10900, // date custom field Id


    "slaEndDateField":10901,   // date custom field Id


    "slaValueAsTimeString":"3h",


    "jqlString":"",


    "calendarId":-1, // -1 for 7x24, or calendarId


    "multipleTransition":true,


    "onlyFirstExecution":false

Possible Responses

Code Block
[


  {"success":true,"message":"34"},


  {"success":false,"message":"Failed when saving SLA: At least slaStartDateField or originStatusId should be provided"}

...

6. Showing SLA definition

Method	`GET`
URL	`/rest/tts-api/latest/sla/{slaId}`

Possible Responses

Code Block
{


    "id": 25,


    "description":"Description of the SLA definition",


    "workflowName":"Workflow name",


    "originStatusId":[1],


    "targetStatusId":[6],

...

...

7. Searching SLA definition

Method	`GET`
URL	`/rest/tts-api/latest/sla/search`

Identifiers for search operation
-description	Example description=Urgent
-workflowName	Example workflowName=TTS Project Workflow
-priorityId	Example priorityId=1
-originStatusId	Example originStatusId=3
-targetStatusId	Example targetStatusId=5
-slaStartDateField	Example slaStartDateField=1
-slaEndDateField	Example slaEndDateField=5
-multipleTransition	Example multipleTransition=true
-onlyFirstExecution	Example onlyFirstExecution=false
-slaValueAsTimeString	Example slaValueAsTimeString=20m
-slaNegotiationDateFieldId	Example slaNegotiationDateFieldId=11000
-slaNegotiationDateIssueFieldKey	Example slaNegotiationDateIssueFieldKey=duedate
-workingTimeId	Example workingTimeId=3
-jqlString	Example jqlString=issuetype = Improvement

Responses for: /rest/tts-api/latest/sla/search

Code Block
[


       "id":24,


       "description":"Urgent Handle",


       "workflowName":"TTS Project Workflow",


       "priorityId":"1",


       "originStatusId":[1],


       "targetStatusId":[3],


       "slaValueAsTimeString":"20m",


       "jqlString":"",


       "pauseSlaArray":[

],


       "empty":false

},


       "id":25,


       "description":"Urgent Fix",


       "workflowName":"TTS Project Workflow",


       "priorityId":"1",


       "originStatusId":[3],


       "targetStatusId":[5],


       "slaValueAsTimeString":"1h",


       "jqlString":"",


       "pauseSlaArray":[

],


       "empty":false

},


       "id":28,


       "description":"Trivial Finalize",


       "workflowName":"TTS Project Workflow",


       "priorityId":"5",


       "originStatusId":[1],


       "targetStatusId":[6],


       "slaValueAsTimeString":"1d",


       "jqlString":"",


       "pauseSlaArray":[

],


       "empty":false

},


       "id":26,


       "description":"Normal Resolve",


       "workflowName":"TTS Project Workflow",


       "originStatusId":[1],


       "targetStatusId":[5],


       "slaValueAsTimeString":"4h",


       "workingTimeId":1,


       "jqlString":"priority != Blocker",


       "pauseSlaArray":[

],


       "empty":false

},


       "id":30,


       "description":"Multiple Status SLA",


       "workflowName":"TTS Project Workflow",


       "originStatusId":[1,4],


       "targetStatusId":[5,6],


       "slaValueAsTimeString":"10m",


       "jqlString":"issuekey = TP-29",


       "pauseSlaArray":[

],


       "empty":false

Responses for: /rest/tts-api/latest/sla/search?description=Urgent

Code Block
[


       "id":24,


       "description":"Urgent Handle",


       "workflowName":"TTS Project Workflow",


       "priorityId":"1",


       "originStatusId":[1],


       "targetStatusId":[3],


       "slaValueAsTimeString":"20m",


       "jqlString":"",


       "pauseSlaArray":[

],


       "empty":false

},


       "id":25,


       "description":"Urgent Fix",


       "workflowName":"TTS Project Workflow",


       "priorityId":"1",


       "originStatusId":[3],


       "targetStatusId":[5],


       "slaValueAsTimeString":"1h",


       "jqlString":"",


       "pauseSlaArray":[

],


       "empty":false

Responses for: /rest/tts-api/latest/sla/search?description=Urgent&slaValueAsTimeString=20m

Code Block
[


       "id":24,


       "description":"Urgent Handle",


       "workflowName":"TTS Project Workflow",


       "priorityId":"1",


       "originStatusId":[1],


       "targetStatusId":[3],


       "slaValueAsTimeString":"20m",


       "jqlString":"",


       "pauseSlaArray":[

],


       "empty":false

...

8. Listing all SLA definitions

Method	`GET`
URL	`/rest/tts-api/latest/sla/allSlas`

Possible Response

Code Block
[


       "id":24,


       "description":"Urgent Handle",


       "workflowName":"TTS Project Workflow",


       "priorityId":"1",


       "originStatusId":[1],


       "targetStatusId":[3],


       "slaValueAsTimeString":"20m",


       "jqlString":"",


       "pauseSlaArray":[

],


       "empty":false

},


       "id":25,


       "description":"Urgent Fix",


       "workflowName":"TTS Project Workflow",


       "priorityId":"1",


       "originStatusId":[3],


       "targetStatusId":[5],


       "slaValueAsTimeString":"1h",


       "jqlString":"",


       "pauseSlaArray":[

],


       "empty":false

},


       "id":28,


       "description":"Trivial Finalize",


       "workflowName":"TTS Project Workflow",


       "priorityId":"5",


       "originStatusId":[1],


       "targetStatusId":[6],


       "slaValueAsTimeString":"1d",


       "jqlString":"",


       "pauseSlaArray":[

],


       "empty":false

},


       "id":26,


       "description":"Normal Resolve",


       "workflowName":"TTS Project Workflow",


       "originStatusId":[1],


       "targetStatusId":[5],


       "slaValueAsTimeString":"4h",


       "workingTimeId":1,


       "jqlString":"priority != Blocker",


       "pauseSlaArray":[

],


       "empty":false

},


       "id":30,


       "description":"Multiple Status SLA",


       "workflowName":"TTS Project Workflow",


       "originStatusId":[1,4],


       "targetStatusId":[5,6],


       "slaValueAsTimeString":"10m",


       "jqlString":"issuekey = TP-29",


       "pauseSlaArray":[

],


       "empty":false

...

9. Updating SLA definition

Method	`POST`
URL	`/rest/tts-api/latest/sla`

POST Data

Code Block
{


    "id": 25,    // SLA Id


    "description":"Description of the SLA definition",


    "workflowName":"Workflow name",


    "originStatusId":[1],


    "targetStatusId":[6],


    "slaNegotiationDateIssueFieldKey":"duedate",


    "jqlString":"",


    "workingTimeId":-1, // -1 for 7x24, or workingCalendarId


    "multipleTransition":true,


    "onlyFirstExecution":false

Possible Responses

Code Block
{"success":true,"message":"25"}


{"success":false,"message":"error message!"}

Updating with Pauses

Code Block
{


    "id": 25,    // SLA Id


    "description":"Description of the SLA definition",


    "workflowName":"Workflow name",


    "originStatusId":[1],


    "targetStatusId":[6],


    "slaNegotiationDateIssueFieldKey":"duedate",


    "jqlString":"",


    "workingTimeId":-1, // -1 for 7x24, or workingCalendarId


    "multipleTransition":true,


    "onlyFirstExecution":false,


    "pauseSlaArray":[5,100]

Possible Responses

Code Block
{"success":true,"message":"25"}


{"success":false,"message":"Status validation error. [100] no such status."}

...

10. Deleting SLA definition

Method	`DELETE`
URL	`/rest/tts-api/latest/sla/{slaId}`

Possible Responses

Code Block
{"success":true,"message":"Deleted slaId with 25"}

...

11. Get SLA details for an issue

Method	`GET`
URL	`/rest/tts-api/1.0/sla/issue/{issue-key}`

Possible query parameters

-slaId

Example

slaId=26

Error Response

Code Block
{"message":"Issue with given key "TTS-235" could not be found."}

SLA ID is given

Code Block
{


"paused": false,


"endDate": "2017-11-03T10:35:22Z",


"slaTargetSourceName": "Resolved",


"inNonWorkingDays": false,


"notMuchTime": 80,


"formattedWorkingDuration": "1d 1h 35m 22s",


"formattedRemainingDuration": "6h 24m 38s",


"slaStatus": "SUCCESS",


"synchronizing": false,


"remainingDuration": "PT22H24M38S",


"elapsedPercentage": 53,


"class": "class com.tuncaysenturk.jira.plugins.dto.IssueSlaDetailsDto",


"slaValue": "PT48H",


"slaOriginSourceName": "Open",


"inNonWorkingHours": false,


"slaName": "Resolution Time",


"workingDuration": "PT25H35M22S",


"slaId": 0,


"targetDate": "2017-12-02T09:30:00Z",


"slaValueType": "SLA_VALUE",


"started": true,


"finished": false,


"workingCalendarName": "8-5 Business Hours",


"slaOriginType": "STATUS",


"inCriticalZone": true,


"slaValueSourceName": "SLA Value",


"slaTargetType": "STATUS",


"startDate": "2017-10-02T09:30:00Z",


"slaValueAsDurationString": "2d"

No SLA ID is given

Code Block
[


    "paused": false,


    "endDate": "2017-11-03T10:35:22Z",


    "slaTargetSourceName": "Resolved",


    "inNonWorkingDays": false,


    "notMuchTime": 80,


    "formattedWorkingDuration": "1d 1h 35m 22s",


    "formattedRemainingDuration": "6h 24m 38s",


    "slaStatus": "SUCCESS",


    "synchronizing": false,


    "remainingDuration": "PT22H24M38S",


    "elapsedPercentage": 53,


    "class": "class com.tuncaysenturk.jira.plugins.dto.IssueSlaDetailsDto",


    "slaValue": "PT48H",


    "slaOriginSourceName": "Open",


    "inNonWorkingHours": false,


    "slaName": "Resolution Time",


    "workingDuration": "PT25H35M22S",


    "slaId": 0,


    "targetDate": "2017-12-02T09:30:00Z",


    "slaValueType": "SLA_VALUE",


    "started": true,


    "finished": false,


    "workingCalendarName": "8-5 Business Hours",


    "slaOriginType": "STATUS",


    "inCriticalZone": true,


    "slaValueSourceName": "SLA Value",


    "slaTargetType": "STATUS",


    "startDate": "2017-10-02T09:30:00Z",


    "slaValueAsDurationString": "2d"

},


    "paused": false,


    "endDate": "2017-12-03T10:35:22Z",


    "formattedOverdueDuration": "1d 1h 35m 22s",


    "slaTargetSourceName": "Resolved",


    "inNonWorkingDays": false,


    "notMuchTime": 80,


    "formattedWorkingDuration": "2d 1h 35m 22s",


    "slaStatus": "EXCEED",


    "synchronizing": false,


    "elapsedPercentage": 100,


    "class": "class com.tuncaysenturk.jira.plugins.dto.IssueSlaDetailsDto",


    "slaValue": "PT48H",


    "slaOriginSourceName": "Open",


    "inNonWorkingHours": false,


    "slaName": "Resolution Time",


    "workingDuration": "PT49H35M22S",


    "slaId": 0,


    "overdueDuration": "PT1H35M22S",


    "targetDate": "2017-12-02T09:30:00Z",


    "slaValueType": "SLA_VALUE",


    "started": true,


    "finished": false,


    "workingCalendarName": "8-5 Business Hours",


    "slaOriginType": "STATUS",


    "inCriticalZone": true,


    "slaValueSourceName": "SLA Value",


    "slaTargetType": "STATUS",


    "startDate": "2017-10-02T09:30:00Z",


    "slaValueAsDurationString": "2d"

...

12. Get SLA details for issues based on JQL

Method	`GET`
URL	`/rest/tts-api/1.0/sla/issue/`

Possible query parameters
-slaId	[Optional] sla filtering parameter Example slaId=26
-jql	Jql to filter issues that you want to get SLA details. Example jql=key in (ABC-34,ABC-35)
-index	the The index of a result whose page you want the pager to start at.
-max	the The maximum number of results in a page (cannot be greater than 100).

Response

Notetip
For To address performance and memory issuesconcerns, we support implement pagination . Max 100 issues are returned for a single page, but you can navigate with the parameters returned from RESTin our system. Each page can return a maximum of 100 issues. However, you can easily navigate through the pages using the parameters provided by the REST API.

Result

Code Block
{


    "totalIssues": 49,


    "pagesCount": 5,


    "start": 0,


    "niceStart": 1,


    "end": 10,


    "nextStart": 10,


    "previousStart": 0,


    "slas": [


            ....// same REST response as above service

},


            ....// same REST response as above service

...

13. Get 'Time to SLA' field for the issue

Method	`GET`
URL	`/rest/tts-api/1.0/sla/timeToSla/{issue-key}`

Possible Responses
`success":false,"message":"Issue not exists: TTS-313"}`

Possible Responses

Code Block
[


          "slaId": 25,


          "slaName": "Urgent Fix",


          "originStatusName": "In Progress",


          "targetStatusName": "Resolved",


          "slaValue": 60,


          "slaValueAsString": "1h",


          "statusDate": 1431931844500,


          "targetDate": 1431935444500,


          "overdue": "(SLA Overdue) 3 hours, 55 minutes, 51 seconds"

...

14. Get 'SLA Overview' data for the issue

Method	`GET`
URL	`/rest/tts-api/latest/sla/overview/{issue-key}`

Possible Responses

Code Block
[


        "timePerformed":1457004154795,


        "workingDuration":"46 minutes, 10 seconds",


        "workingDurationAsSeconds":2770,


        "pausedDuration":"0",


        "slaValueAsTimeString":"20m",


        "status":"EXCEED",


        "breachString":"26 minutes, 10 seconds",


        "originDate":1457004154795,


        "statusDate":1457004154795,


        "expectedTargetDate":1457005354795,


        "actualTargetDate":1431954304511,


        "slaName":"Urgent Handle"

},


        "timePerformed":1457004154795,


        "workingDuration":"46 minutes, 10 seconds",


        "workingDurationAsSeconds":2770,


        "pausedDuration":"0",


        "slaValueAsTimeString":"1h",


        "status":"STILL",


        "originDate":1457004154795,


        "statusDate":1457004154795,


        "expectedTargetDate":1457007754795,


        "actualTargetDate":1431954357960,


        "slaName":"Urgent Fix"

...

15. Generating SLA data for existing issues

Method	`GET`
URL	`/rest/tts-api/latest/sla/regenerate/{issue-key}`

Possible Responses

Code Block
{"success":false,"message":"Issue not exists: TTS-313"}


{"success":false,"message":"Unauthorized user"}


{"success":true,"message":""}

...

16. Resetting SLA

Method	`POST`
URL	`/rest/tts-api/latest/sla/reset/{issue-id}/{sla-id}`
POST form param	"date=timeAsMillis" (as long, time millis, optional, . if not set, current time will be used)

Info
{issue-id} required parameter where {sla-id} is optional. If {sla-id} is not provided, then all SLAs for the issue will be reset.

Possible Responses

Code Block
{"success":true,"message":""}


{"success":true,"message":"There are no generated SLA data for issue: TTS-313"}


{"success":false,"message":"Unauthorized user"}


{"success":false,"message":"Issue not exists: TTS-313"}

...

15. Get SLA History

Method	`GET`
URL	`{{baseUrl}}/rest/tts-api/1.0/sla-history-new?issueId=10400&slaId=339`

Version	Old Version 13	New Version Current
Changes made by	Derya Özdemir	Derya Özdemir
Saved on	Feb 07, 2025	Feb 09, 2025

Content Comparison

Versions Compared

Key

5. Bulk saving SLA definitions

6. Showing SLA definition

7. Searching SLA definition

8. Listing all SLA definitions

9. Updating SLA definition

10. Deleting SLA definition

11. Get SLA details for an issue

12. Get SLA details for issues based on JQL

13. Get 'Time to SLA' field for the issue

14. Get 'SLA Overview' data for the issue

15. Generating SLA data for existing issues

16. Resetting SLA

15. Get SLA History