| Button handy | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
| Button handy | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
This page is about Time to SLA for Jira On-PremData Center. UsingJira Cloud? Click the Cloud button abovehere. |
Your customers might request to see the SLA statuses for their requests, or you may want to share this information yourself. Time to SLA enables you to share such information with your customers by making the SLA Panel visible to them based on the request type. You can even select which SLAs to display.
...
You can control which SLAs are visible to your customers on the Jira Service Management customer portal. This lets you tailor SLA visibility based on request types and provide customers with clear timelines for their requests.
This article explains how to display the SLA panel on your customer portal.
Prerequisites
The customer portal feature is only available on Jira Service Management projects.
How to add the SLA panel to your customer portal
Click the cog icon on the Jira header menu.
Select Projects from the dropdown menu.
Select the project for which you want to share the SLA status.
...
The Jira Project settings page will appear.
Click Time to SLA on the menu on the left-hand side.
...
The Time to SLA | Customer Portal SLAs list
...
appears.
...
Select All SLAs, Some SLAs, or No SLAs for each request type. If you select Some SLAs, then please specify which SLAs should be shown to your customers.
You can also select SLA(s) for all request types.
...
Click Save.