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This page is about Time to SLA for Jira On-PremData Center. UsingJira Cloud? Click the Cloud button above. |
We are excited that you want to learn how to use Time to SLA for Jira!
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here. |
This guide will cover the key concepts you need to know to get started, assist you in setting up your first SLAs, and get prepare you ready to serve your customers with powerful SLAs, customizable notifications, and limitless reports.
Step 1. Get your permissions right
Before you start creating SLAs and diving into Time to SLA, we recommend that you set your permissions first. This allows you to tailor your team members' permission settings to their roles.
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Step 2. Create unique Calendars for each team
Your next stop is the Calendars menu. Time to SLA offers advanced customization of calendars, which means you can create as many calendars as you want for your dynamic teams.
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Before proceeding to the next step, go to Settings and pick your time zone. This will ensure that Time to SLA can make accurate calculations.
Step 3. Create your first SLA
Drum roll, please… 🥁
With your user permissions and calendars set in place, it’s time to create your first SLA!
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Before you move on to the next step, don't forget to:
Go to your issues to see the SLA Panel in all its glory.
To learn more about the SLA Panel, go to our handy guide, the Anatomy of an SLA Panel.
If you want to see the SLAs on your existing issues, recalculate your SLA data.
Then, go to Settings and personalize your SLA Panel to fit your unique needs.
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Did you just realize that you can’t see the SLA Panel in any of your issues? Don’t worry! One of these fixes might do the trick. |
Moreover, you never have to worry about missing deadlines thanks to Time to SLA’s highly customizable notification system.
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Step 4. Check your customer portal settings
Your SLAs may be up and running, but you also need to be on the same page with your customers regarding who can see what and when. You can set which SLAs will be visible to your customers on the customer portal based on their request types.
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Step 5. Add gadgets
It’s time to create a dashboard to suit your SLA needs. The good news is that there are numerous Time to SLA gadgets that you can utilize to get your dashboard experience to the next level.
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Teach me how to add the Periodic Met vs. Exceeded SLA gadget |
Step 6. Create reports (whenever you need them)
Congratulations, you’ve made it to the last step!
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All systems are go! Start rocking. 🚀
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