This article explains whether customers can migrate the SLA from Jira Native (Jira Service Management) to Time to SLA in the Cloud Native environment.
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Solutions:
We do not have a method to import the Jira native SLAs (Jira Service Management) to the Time to SLA application at the moment.
As a workaround, create it through the SLA configuration in the Time to SLA app or use the REST API.
Once the configuration is complete, a
Recalculation
feature will recalculate the existing issues so that the SLA data is gathered on the existing tickets.Recalculation
will calculate all the issues based on the JQL.
For example:
Exclude closed/resolved issues.
JQL: status != “DONE“.
For more details, you can visit this /wiki/spaces/TTSToggle/pages/10388521 documentation.
5. The usage of Time to SLA is not expected to impact the Jira native SLA usage or reports.
Info |
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There will be no migration from the Native SLAs to our Time to SLA app. We can suggest to create creating a new SLA configuration in the Time to SLA following the SLA in the Jira Native instead. |
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