Content Comparison

Next-gen SLAs

✅

✅

Calendars

Calendars

✅

✅

SLA Configuration

Workflow

✅

❌

SLA Start

Status

✅

✅

Date field

✅

✅

Comment

✅

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

✅

✅

SLA End

Status

✅

✅

Date field

✅

✅

Comment

✅

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

✅

✅

SLA Goal

Duration

✅

✅

Negotiation date field

✅

✅

Dynamic duration

✅

✅

Next business day

✅

✅

No target

✅

✅

SLA Pause

Status

✅

✅

Field Change

✅

✅

SLA Reset

Status

✅

✅

Date Field

✅

✅

Comment

✅

✅

Field Change

✅

✅

Post Function

✅

❌

Manual

✅

✅

SLA Notifier

Fixed Duration

✅

✅

SLA Goal Ratio

✅

✅

Email notifier

✅

✅

Slack notifier

✅

✅

Fire an event

✅

❌

Automation

✅

✅

In Cloud, Time to SLA doesn’t integrate directly with Jira Automation, but you can trigger an incoming webhook. In DC, direct integration lets you create automation rules based on SLA events.

Recalculate SLA data

Recalculation 

✅

✅

Where is my SLA?

Where is my SLA?

✅

✅

SLA Panel

Time to SLA Panel

✅

✅

SLA Panel Glance

❌

✅

TTS Custom Fields

Time to SLA Custom field

✅

❌

SLA Dates Custom Field

✅

✅*

On Cloud, only the SLA Target Date is available at the time.

SLA Overview Custom Field

✅

❌

SLA Indicator Custom Field

✅

❌

SLA Overdue Custom Field

✅

❌

Linked issue SLAs

✅*

✅

Linked issue SLAs are only available for the Time to SLA custom field for DC instances. On Cloud, the linked issues are shown only as SLA panels.

Customer Portal SLAs

✅

✅

Reports

SLA Summary Report

❌

✅

SLA Details Report

✅

✅

SLA Duration Report

❌

✅

SLA Status Report

❌

✅

Gadgets

Periodic Met vs Exceeded SLA Gadget

✅

✅*

*All other gadgets are currently on the roadmap for the Cloud version.

Periodic Met vs Exceeded Issue Gadget

✅

❌

SLA Status Pie Chart Gadget

✅

❌

SLA Success/Fail Counts Chart Gadget

✅

❌

SLA Success/Fail Rates Chart Gadget

✅

❌

SLA Durations Chart Gadget

✅

❌

SLA Working Duration Analysis Chart Gadget

✅

❌

Assignee Performance Gadget

❌

✅

Searching

JQL Functions

✅

❌*

Due to the limitations of the Cloud API, JQL Functions are not available.

Search via custom fields

✅

❌*

Only SLA Target date-based searches through issue navigator are available at this point.

Permissions

Permissions

✅

✅

Export & Import

Export & Import SLAs

✅

✅

Rest API

REST API

✅

✅

Advanced Settings

Integrity checker

✅

❌

License management

✅

❌

Scheduled tasks

✅

❌

Escalation services

✅

❌