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This page is about Time to SLA for Jira Cloud. Using Jira On-Prem Data Center? Click the On-Prem button above. |
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The Time to SLA Issue Actions feature lets you perform issue-specific actions that won't require you to change the configuration for all of your SLAs. Time to SLA’s Issue Actions enables you to do just that. without changing SLA configurations for all issues. Use this feature to reset, recalculate, or troubleshoot SLAs, and manage SLA notifications with ease.
On this page:
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How to access Time to SLA Issue Actions
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Open the issue you want to manage in Jira Cloud.
Click the settings icon at the top of the Details section.
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Select Time to SLA Issue Actions
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From the dropdown menu, you can select these actions:
Reset SLA – Click to reset the issue at a time of your choosing. This operates differently from the Reset SLA condition, and the reset options you select here won't affect the SLA configurations you selected beforehand.
Undo Reset SLA – Click to undo the reset action. This won’t affect the SLA Reset conditions you may have selected on the SLA configurations page.
Where is my SLA? – This handy action allows you to see the reason why you’re not seeing the SLA Panel on your issues.
Recalculate SLA – This allows you to recalculate the SLA data for the issue you’re having trouble with without going to the Recalculation page.
Mute SLA – This allows you to mute SLA notifications set by the SLA notifier.
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Important: Except for Mute SLA, all of these actions are issue-specific! Using them won’t affect any other issues or their SLAs. |
🚀 Next Steps
Now that you’ve learned the possibilities of the Issue Actions, let’s explore how you can use each one of them.
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from the dropdown menu. A popup appears.
Click the Actions dropdown menu to view your options.
Available actions
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All of these actions, except for Mute SLA, are issue-specific. Using them won’t affect any other issues or their SLAs. |
Reset SLA
Reset SLAs for the selected issue. The resets you define in this section won’t interfere with the ones you’ve defined in SLA configurations.
Select Reset SLA from the Actions dropdown menu.
Choose the SLA(s) to reset.
Select a reset date, or leave it blank to reset immediately.
Define how the reset action should behave for completed SLAs.
Click Proceed.
Undo Reset SLA
Revert a previously executed reset action for SLAs.
Select Undo Reset SLA from the Actions dropdown menu.
Choose the SLA(s) to undo the reset.
Click Undo.
Where is my SLA?
Diagnose why the SLA Panel is not visible on an issue.
Select Where is my SLA? from the Actions dropdown menu.
Choose the SLA(s) you want to investigate.
Optionally, select a user to perform the action (leave blank to use your own account).
Click Search. The results appear.
Review the results to identify and resolve configuration issues.
Recalculate SLA
Recalculate SLA data for the selected issue.
Select Recalculate SLA from the Actions dropdown menu.
Choose specific SLA(s) to recalculate, or apply the action to all SLAs.
Click Proceed.
The page will refresh automatically after recalculation.
Mute SLA
Mute SLA notifications for the selected issue. To learn how, refer to this documentation.