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Canned Responses Pro

JSM Cloud

Supported Apps

  • Jira Service Management

  • Jira Software

  • Jira Work Management

  • Jira Service Management

Templates for comments

(tick)

(tick)

Separate templates for internal notes and public replies

(tick)

(error)

Templates for the description field

(tick)

(error)

Unlimited templates

(tick)

(No limits!)

(error)

(Max: 100 templates)

No character limit for a template

(tick)

(error)

Automated Actions

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(error)

Signatures

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⚠️

(very limited)

Statistics & Insights

(tick)

(error)

Jira editor support

(tick)

(error)

Variables for fields

(tick)

⚠️

(very limited)

Attachments in templates

(tick)

(tick)

Mentioning users

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(error)

Visibility scope

(tick)

(Global, group, multiple projects, personal)

⚠️

(Single project, personal)

Permissions

(tick)

(error)

Support on the Transition screen

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(With extension)

(error)

Support on the Create issue screen

(tick)

(With extension)

(error)

Support on JSM Queues

(tick)

(With extension)

(error)

Export/Import templates

(tick)

(error)

Built-in templates

(tick)

(error)

Smart Suggestions

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(error)

Favorite responses

(tick)

(error)

Scheduled comments

(tick)

(error)

Default template that is automatically added to each comment

(tick)

(error)

Support for Jira Mobile app

(tick)

(error)

Dark mode

(tick)

(tick)

Data residency

(tick)

(tick)