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| Canned Responses Pro | JSM Cloud |
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Supported Apps |
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Templates for comments | ||
Separate templates for internal notes and public replies | ||
Templates for the description field | ||
Unlimited templates |
(No limits!) | (Max: 100 templates) |
No character limit for a template | ||
Automated Actions | ||
Signatures | ⚠️ (very limited) | |
Statistics & Insights | ||
Jira editor support | ||
Variables for fields | ⚠️ (very limited) | |
Attachments in templates | ||
Mentioning users | ||
Visibility scope |
(Global, group, multiple projects, personal) | ⚠️ (Single project, personal) |
Permissions | ||
Support on the Transition screen |
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Support on the Create issue screen |
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Support on JSM Queues |
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Export/Import templates | ||
Built-in templates | ||
Smart Suggestions | ||
Favorite responses | ||
Scheduled comments | ||
Default template that is automatically added to each comment | ||
Support for Jira Mobile app | ||
Dark mode | ||
Data residency |